Arranging Home Care

First – Call or email us

The first step is to talk about our services in order to make sure they are the right fit for you. We always answer our phones live and don’t rely on answering machines or administrative staff. The person who picks up can answer your questions. It’s important that we answer any questions you may have so that you can decide if our approach to care is the right one for you.  We’ve tried to answer many of the questions potential clients have on our FAQ’s page.

Second – Completing the client agreement & explore client needs.

If you decide our services are the right match for your needs, our goal is to arrange everything so that starting services isn’t disruptive or overwhelming. We always recommend a visit as we believe coming to your home, or wherever you may live, is the best way to understand your needs. This gives us a chance to chat and answer any questions you may have as well as get lots of details about the assistance you require.  However if your family lives far apart or services need to begin in the most timely manner possible we can email our information and client agreement so that things can be set up with as little disruption as possible.
Arranging home care - our caregivers

Third – Match the Right Caregiver

The most important part of arranging care is ensuring that we match a caregiver who not only has the right skills but also that they are someone with whom you enjoy spending time.  Once we’ve got a good understanding of the assistance you require. We don’t use rosters or lists of caregivers. We work with a small group of core staff so that we can do our best to select the right caregiver for you.

Lastly – Follow-up

Our goal is that you always look forward to seeing your caregiver.  However, if for any reason you are finding that you do not “click” with them, you just need to give us a call, and we will always make things right. Whether it is switching caregivers, or finding out what the challenges may be, we will make sure the end result is one that works for you. We always stay in contact with you to ensure that the assistance is meeting and surpassing your needs.